Unfortunately, not all phone calls from people claiming to be associated with Google are legitimate.
You may receive a phone call from Google to verify your business or confirm business details for Google Maps, or a call from a Google account manager whom you’ve spoken with before.
Learn more about reporting and protecting yourself from robocalls
Google does not:
- charge for inclusion in Google My Business or in Google Search.
- offer to improve your search ranking or manage your business’s online profile.
- ask you for your password or verification code. You should never provide sensitive information about your account (like your password and verification code) to a caller.
- ask you to add a new user to your account.
If you receive a robocall (a call placed with a recorded voice) for any of the above reasons, it is not from Google. The Federal Trade Commission has established a Robocalls resources website with additional information about robocalls and steps you can take if you receive one.
You can report the call directly to Google here.